Purchase rules

 

  1. In these terms the use of the term

1.1. E-shop – this electronic shop website www.serpro.lt.

1.2. Seller – LLC "Serpro service", legal entity code 305607587, registration address Algimantas Petro Kavoliuko 19-126, EN-04321, Vilnius

1.3. Buyer means the person, užsisakantis or the customer in respect of the goods in the Online shop.

1.4. Personal data – the Buyer's personal data, which the Buyer laisvanoriškai submit when registering and/or ordering the product Online store. Personal data shall be regarded as the Buyer's purchase history, when such data shall be stored in accordance with the LR requirements of the legislation.

1.5. Rules– in this online shop www.serpro.lt procurement rules. This purchase in the online shop of the rules establishes the buyer, buying the goods www.serpro.lt of the Seller and of the mutual rights, obligations and responsibility of the purchased goods in the online shop.

  1. General provisions

2.1. The supply rules (hereinafter – the Rules) are Parties to a binding legal document that establishes the Buyer and the Seller rights, duties and responsibilities of the Buyer to purchase goods online store. Buyer enter into a contract for the joining of these rules.

2.2. Seller reserves the right at any time to amend or supplement the rules, having regard to the statutory requirements. Buyer shopping, Online store, subject to the Rules applicable to the order at the time, so the Buyer is recommended with the Rules of access each time when shopping.

2.3. The buyer does not have the possibility to order goods in the Online shop, if he is not familiar with the Rules or with the dispute. Seller assume no liability or risk, if the Buyer is partially or completely familiar with the Rules, though he were granted the opportunity.

2.4. The seller confirms that is responsible for the Online shop goods ordered sale and purchase of the goods the right of the delivery, quality of goods, the repayment terms of the performance and other legislation provided for the seller's rights and obligations are implemented.

  1. The protection of personal data

3.1. Order goods in the online shop, the Buyer may:

3.1.1. registering in the online store – entering of the registration of the requested data.

3.2. The purchaser, when ordering goods 3.1. the rules of the point in the manner specified in, a Seller will information in the fields must specify the order for the proper execution of the necessary, the Buyer's personal data: name, surname, delivery address, phone number and email address.

3.3. Adopting these rules, the Buyer agrees that the 3.2. point to provide the Buyer's personal data are processed for the purchase of goods and delivery to the Buyer and accounting purposes. Shipping details will be submitted to the delivery of goods in a person only of the contract with the Buyer of the execution purposes. Marketing proposals will be provided to the Buyer only when its separate consent.

3.4. Agreeing that the Buyer's personal data to be processed in the sale of goods and services in the e-shop for the purpose, the Buyer also agrees that Buyer to the specified e-mail address and telephone number is sent to the communications necessary for goods to fulfill the order.

3.5. Buyer registering to the online shop and ordering items, undertakes to respect and observe the login data.

3.6. The buyer is responsible for the fact that the Electronic store provide customer data to be accurate, correct and complete. If a change in the Buyer's Electronic store account, the data must timely update. The seller shall in any case is not responsible for damage caused by a Buyer and / or third parties, due to the fact that the Buyer ordered the wrong and / or incomplete personal data or did not change and supplement the data when it has changed. If using an Electronic shop Buyer shall submit to third parties of Personal data, the customer himself is responsible for the submission of such data and the use of legitimacy.

3.7. The buyer has the right at any time to your account for full details change, supplement or provide the Seller the application for revocation of his registration.

  1. Order – the conclusion of the contract

4.1. Buy elektronininėje store have the right to:

4.1.1. legal capacity of natural persons, etc.y., persons of full age, whose capacity to act is not limited to court order;

4.1.2. minors between 14 and 18 years of age, only parents or guardians, except when they independently dispose of their own income;

4.1.3. legal persons;

4.1.4. all of the above persons authorised representatives.

4.2. The seller shall have the right, however, to restrict Buyer's use of the online shop or withdraw the registration of the Buyer, if the Buyer an Electronic shop enjoying in violation of these Rules, trying to undermine the Electronic store job stability and security, or otherwise in violation of the Republic of Lithuania law.

4.3. Purchase and sale agreement shall be considered concluded from the moment when the Buyer of your e-mail address specified in the Buyer's e-procurement account, receive Seller a message that the Buyer's order is confirmed. After sending the Buyer to the specified e-mail address reservation confirmation in the order specified in the product range, quantity, price, and other terms and conditions shall be binding and integral part of the contract.

4.4 Goods are shipped, the Buyer of his specified email address receive confirmation that the Buyer's order is started.

4.5. All contracts made with customers, is protected in the online shop, the ministry of the procedure established in legal acts.

4.6. The conclusion of the contract is deemed to be the Republic of Lithuania.

  1. Goods order, price, payment terms

5.1. In the online shop, the Buyer can buy the entire day and 7 days per week.

5.2. The price of goods in the Online shop and formed the order set out in the priskaičiuotu value added tax (VAT). For the goods the Buyer can pay only official language of the Republic of Lithuania currency – euro. The change officially the Republic of Lithuania for the currency, the commodity prices are converted in accordance with legal acts.

5.3. The buyer can pay for the goods in one of the following ways:

5.3.1. Settlement of accounts through online banking – this is a prepay customer's use of the electronic banking system. The buyer, in order to use this reporting form must be signed e-banking contract with the bank. The Buyer transfers money to the online shop's bank account. Responsibility for the security of the data in this case lies with the respective bank, as all monetary transactions are bank's electronic banking system. Using this payment method in the payment order shall be adopted not later than within 3 (three) hours from placing the order to the Seller and the payment order for the accomplishment of the moment. Payment is deemed to be satisfied where the Bank to the Seller confirms that the payment order executed successfully. Responsibility for the security of the data of the Buyer at the time of payment in this case has a particular bank, because all of the cash transactions are the bank's electronic banking system.

5.4.2. payment by bank transfer – this pre-payment, the Buyer money transfer to the Seller's settlement account specified. The buyer undertakes to pay the advance bank transfer not later than 2 (two) working days from placing the order in the Online shop at the moment. Payment shall be met when the amount payable is credited to the Seller's bank account. Responsibility for the security of the data of the Buyer at the time of payment in this case has a particular bank, because all of the cash transactions are the bank's electronic banking system.

5.5. The buyer shall for the goods and pay immediately. Only upon receipt of payment for the goods begins in the form of goods errands and starts the delivery date.

5.6. Not later than 5 (five) working days from the goods transfer to the Buyer the Seller shall provide a VAT invoice, which is also stored at the Buyer's account in the online shop.

  1. Delivery of goods

6.1. The buyer, ordering product, committed to the exact address where you will be done in the product installation service.

6.2. The buyer can contact and align the product installation details over the phone.

6.3. The seller delivers and installed by the Purchaser of the product in accordance with the descriptions of the and/or individually with the Buyer agreed terms. These terms are preliminary, in addition, shall not apply in cases where the Seller does not stock the necessary goods, and the Buyer is informed about the lack of goods ordered. Together Buyer agrees that in exceptional cases, the presentation may be delayed due to unforeseen circumstances beyond the Seller. In this case, the Seller undertakes to immediately contact the Buyer and match service conditions.

6.4. In all cases, Seller shall be relieved of liability for the breach of terms of delivery, if the goods the Buyer is not submitted, or submitted at the time of the Seller's fault or due to circumstances beyond the Seller.

6.5. Buyer shall in all cases immediately inform the Seller if the ordered product is not in the komplektaijos, which has been ordered, if the lot contains neužsakytos goods or inappropriate content, not the entire item set.

6.6. The buyer, by accepting the goods purchased, prior to the signing of a trade acceptance-transfer of documents must inspect the goods in the condition of the packaging of goods quantity, quality and range. If the Buyer noticed the goods in order or shipment and the order of the discrepancies, the Buyer must accept the goods and contact the seller in these Rules to the specified phone number or e-mail address. If you are a Buyer of goods delivery of documents to confirm in the comments, it is considered that the goods he delivered nepažeistoje consignment of the goods in the package, the quantity of the goods, the quality, the range meets the order and the purchase and sale agreement.

  1. Product quality guarantee

7.1. The online shop goods sold data for each item in the item description.

7.2 the Seller is not responsible for the fact that the electronic goods in the shop in its colour, shape or other parameters may not correspond to the actual goods size, shape and color due to the Buyer used to display properties.

7.3. Each online store sells the item may have some validity, with the specific date indicated on the sales packaging.

7.4. If the goods delivery to the Buyer at the time has expired goods to the expiration time, the Seller agrees to take back such goods and to replace them with similar goods appropriate or return for expired product refund.

  1. The withdrawal of the goods change, and repayment of the price

8.1. The seller undertakes to the Buyer to provide high quality, appropriate marketable appearance of the goods.

8.2. The buyer undertakes to quality of goods and compliance with the order of checking of the goods transfer to the buyer at the time. If the transferred goods or their packaging is poor or does not meet the buyer's order, the goods are missing, the buyer must burn it on the invoice. The entry must be signed by the buyer and the seller or their authorised persons (such as. the courier). The buyer has the right to refuse to accept from the seller only those goods or parts thereof which are defective or do not meet the buyer's order. The consent to the invoice by the record of defects in goods the seller or his / her representative shall confirm their signature. Expressly approved by the buyer to the delivered goods are of poor quality or do not meet the buyer's order, seller agrees to within 5 (five) working days to replace the sub-standard or order do not match the goods are appropriate and the order corresponding to the goods. In this case, re-delivery the buyer shall be borne by the seller.

8.3. The buyer following the adoption of the goods and not including the goods of the shortcomings of the invoice, it is considered that the delivery of goods correspond to such goods in the usual quality requirements, and the buyer on the order.

8.4. Disadvantages of goods sold, disposed of, poor quality goods replaced shall be returned in accordance with the Government of 2001 06 11 resolution No. 697 (current version from the 2019 09 01) approved the Retail trade regulations and the republic of lithuania civil code.

8.5. On the basis of the Retail rules, paragraph 17, the Buyer has no right to withdraw from the purchase contract concluded at a distance within 14 days of when it was acquired high-quality goods, which are sold by the Seller, including machinery and mechanical appliances, electrical machinery and equipment, optical, measuring and control instruments and apparatus, vehicles

8.6. Goods shall be considered as defective if the expired goods, the expiry date of the goods containing the legislation of the prohibited substances, due to inappropriate storage conditions of the goods transfer to the Buyer is altered goods, texture or other essential characteristics of the goods are damaged mechanically, damaged packaging or other product quality deficiencies.

8.7. Poor quality goods replaced or refunded, in accordance with these Rules and the acquisition of goods the supply current legislation of the Republic of Lithuania law.

8.8. The goods to the Seller may be transferred (returned) by mail or courier. The buyer contacting the e-mail address info@serpro.lt the Seller will provide detailed return instructions.

8.9. The rules set out in the return of goods for the goods the money paid by the Buyer to the Seller returns within 14 (fourteen) days from the return date of transferring money to the payer for the goods to the bank account.

8.10. If the returned goods have been delivered to the courier, etc. y. The buyer chose the delivery method, which is subject to an additional service charge, Seller shall have the right to the Buyer returned for the goods amount paid in proportion to deduct the Seller for delivery of goods the costs incurred.

  1. Buyer and Seller responsibility

9.1. The buyer is fully responsible for the Buyer's provided personal data, the administration of justice. If the Buyer fails to exact personal data in the registration form, the Seller is not responsible for the resulting consequences and acquires the right to claim from the Buyer as direct damages.

9.2. The buyer is responsible for all acts carried out by using this online store.

9.3. Joined Buyer is responsible for their login data to third parties. If the electronic store offered services are used by a third party, logged in to the online shop using the Buyer's login data, the Seller of this person as the Buyer.

9.4. The seller shall be relieved of any liability in case of loss caused to the Buyer, regardless of the Seller's recommendations and the Buyer's obligations familiar with these Rules, although such a possibility was given.

9.5. If the Seller in the online shop are references to other companies, organizations or individuals electronic web pages, the Seller is not responsible for the information contained therein or activities, these sites does not monitor, control, and those companies and individuals represented.

9.6. The event of damage, the guilty Party shall indemnify the other Party for direct losses.

  1. Marketing and information

10.1. The seller may at its discretion to initiate the online store various campaigns.

10.2. The seller has the right to unilaterally, without prior notice, change the terms of the shares, as well as removing them. Any shares of conditions and the procedures for amendment or repeal only applies to the front of the t.y. from the moment of their execution.

10.3. The seller of any order of execution of the related messages to be sent by the Buyer registration form specified means of transport.

10.4. The buyer all the messages and questions relating to the order or its execution, shall send to the Seller's online shop in the "Contact us" referred to by phone and e-mail address. Marketing messages are sent to the Buyer only upon his consent, which the Purchaser may at any time withdraw (read more Privacy policy).

10.5. The seller is not liable if the Buyer does not receive the sent information or supporting messages on an internet connection, email service providers networks disorders.

  1. The use of cookies

11.1. To the Buyer or the Electronic store visitor offer visavertes Online store of the services offered, the Online shop Administrator uses system cookies (eng. cookies). Cookies are used in order to recognize the previous Electronic store visitor set the Electronic store page, the language, the identification of a user session, the session key, as well as to identify and correct the Online store errors contained more in the privacy policy.

  1. Final provisions

12.1. The sale of goods Rules are made in accordance with the Lithuanian law and legislation.

12.2. All questions, discuss these rules shall be settled in accordance with the Republic of Lithuania law.

12.3. All disputes arising from the enforcement of these Rules, shall be resolved by negotiation. In the absence of agreement, the disputes shall be settled republic of lithuania in accordance with the laws. The buyer, where the goods purchased by end-use for the purpose of consumer disputes out-of-court decision may apply to the State consumer rights protection authority (Vilnius str. 25, LT-01402 Vilnius, el. mail tarnyba@vvtat.lt phone (8 5) 262 6751, website www.vvtat.lt) or fill in the application form of Electronic dispute resolution (ODR) platform.